Support

How can we help?

Email us and we will get back to you. There is no ticket system and no bot.

Common questions

Where is my data stored?

On your iPhone, and nowhere else. Ordava has no account and no cloud sync, so your products, routines and history never leave the device. The one exception is a label photo you choose to scan, which is sent to be read and then discarded. The privacy policy explains this in full.

How do I back up, or move to a new phone?

Open Settings in the app and choose Export a backup. That saves a file containing your products, routines, history and settings, which you can keep in Files or iCloud Drive and restore on another device with Restore from a backup.

Product photos are not included in the backup. They are stored only as local files on the device, so they cannot be recovered after the app is deleted.

How do I cancel Ordava Pro?

Subscriptions are managed by Apple, not by us. On your iPhone open Settings › your name › Subscriptions, choose Ordava, and cancel there. You keep Pro until the end of the period you have already paid for.

I subscribed but Pro is not showing.

Open Settings in the app and tap Restore purchases. If it still does not appear, check you are signed in to the same Apple ID you subscribed with, then email us.

The label scan got something wrong.

Every scan is shown for you to check before anything is saved, and you can edit any field. Ordava never changes an amount or frequency you have entered. If scans are consistently misreading a product, tell us which one and we will look at it.

Does Ordava give health advice?

No. Ordava organises the products and directions you enter. It does not give medical or dosage advice, and it does not tell you what is safe to take. For anything health-related, speak to a pharmacist or doctor.

How do I delete everything?

Settings › Reset all data clears everything on the device, and deleting the app removes it too. Since nothing is stored on our servers, there is no account for us to delete.